He turned it on to use it and found that the screen was cracked. I was told by a supervisor Andrew that it was escalated to case manager. Until now I've only written chamber and choral music, not requiring large size paper, but I need 11 X 17 for the scores. Since this date I am having problems with my Outlook accounts so I wanted to see if this might have anything to do with what the technician did working on the computer. I asked to speak to a supervisor. Where is the customer service, and I did receive a call to day about a virus on my computer and I was asked what kind of computer I have I replied to them that I had a new computer and I would call the company to find out if I had a virus and hanged up because I knew it was a scam to get money. But when it told me to sign up for the email notification and then stated that all who was on the list will be emailed with a one time exclusive offer to be able to receive one I felt a little comforted.
I was off today, Friday, and was excited to get my issue fixed. The Supervisor are powerless to help. I would greatly appreciate a response of some kind back in regards to the availability and why the ball was dropped on this and why would you treat a loyal customer as I and others like me this way. Hewlett-Packard divided into two businesses in 2015. When I do talk to a live human, they can't help me, or they reconnect me to the wrong department. Although it did have some bad reviews I hope I got lucky with one that passed quality control.
I have only had high regards for Hewlett Packard, until now. Not one single agent offered to handle the whole problem. Been on the phone for the 3rd day Today it was 4 hours. The hard drive and mother board needed to be replaced. I made sure that they had my phone number and after 2 hours when the phone connection was again terminated no one could call me back. At least you can deal with a live person and go through management.
Talking to tech support is a total waste of time. He returned to the line telling me that my account was found. Don't be stupid, these are metaphors and hyperbole, but i think I've made my point. Your story is truly unfortunate, for several important reasons. I right away took a look at it. With kind regards Costas Economopoulos North Vancouver B. Guess what - the guy knew less than me! I did get it working again only after I did a complete reinstall of everything.
I purchased the notebook with 8 gb ram and better graphics. Can you tell me how much does it cost to replace it with a new motherboard and to make sure the laptop is working like new again? I was brushed off but I kept asking is this Hewlett Packard Support. Nefertiti Kemoris Horton Hello Margrett Whitman: Can you contact me about my ownership of the company and the shares that I have to this date? I must tell you that i am not happy with the service that i have gotten from your people at your customer service center. I held the call for 15 minutes and than he hung up. It will arrive shortly after we have finished our discussion. Asked for corporate number and they told me to look it up.
The arrow moves across the screen by its self. Does anyone think it is right for loyal customers to go through changes like this. Just another Corporation who runs away. Then I try calling corporate who left me waiting for someone to answer my phone call for 45 minutes. I will get my full refund back for the laptop and wireless mouse. I spent 5 hours on the phone a few weeks ago thinking everything was straight after the warranty issue was straightened out. Supposably they agreed to send me a box with a free shipping label.
None of them knows what they are doing. These annoying episodes have taken me several hours and have given me much aggravation. Now I know the reason the sales man in Staples was trying to help me to get another brand, probably it is a coincidence, probably no…. Called customer service, agent had her own agenda and would not listen to what I had to say. Please let me know what you can do. Anyway our brand new hp was making lines down the copies of faxes just like our last one.
This machine tells my computer that it can only handle paper up to legal size, not nearly sufficient. Please check our frequently for latest details and more helpful information. You can browse your product by category and find the related troubleshooting articles. I spoke to Shawn in India and Eric in Central America both were very difficult to understand and both were definitely not customer friendly. I bought my laptop in June of this year.
I requested a new printer their reply to me was I did not need another printer, because there was nothing wrong with the one I have. Because of them, the next time I buy a computer, it will not be a Hewlett Packard even though that is all I have ever purchased for at least the last 15 years. There are not to many chooses on rewording that question. Found the number for corporate and spoke to Dan customer relations he say I got to wait for a box tomorrow sometime and send it to them and it will take about 7 business days for me to get my laptop back. Initial support techs blamed the computer issues on not using Internet Explorer and other support techs wanted after about 15 minutes to sell Smart Friend.