Stopped at the gas station to check tires, as a low tire pressure light came on one tire was losing air , noticed that one headlight was out! When I turned the car in 30 hours early they couldn't get me a receipt. It is listed as being at the airport so I took a taxi to airport then found out it is really not at the airport but a ways past the airport at a car rental center that taxi ride was pretty expensive, but worth it as I was going to see my daughter. And vice versa - if you bought an excess insurance on our website - cancel the offered insurance at the rental office. To review the TripAdvisor Forums Posting Guidelines, please follow this link: We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason. I have never seen a situation as bad as this before. Coming back I filled the car with petrol and headed back to the facility. I have never witnessed such a thing.
The employees were all sitting around chatting and looked quite perturbed by my walking in and making them work! I waited for about 15 minutes, only to discover when I was taken to NuCar it was literally across the street from the rental center. I provided them with my Expedia receipt and confirmation when I arrived at their offsite location at the Ontario hotel. First, the sign was facing the wrong way and is quite small in comparison to the counter so I didn't see it and had to ask the front desk. So essentially, because their agent explained the paperwork incorrectly and the charges don't match up, there must be a miscommunication right? Beside all these problems, brakes were pulsating which is a safety issue! However Hotwire let me down this time. I take full responsibility for that and I knew it was going to cost me an arm and a leg.
I got to the location, located within the Westin Hotel. I told him multiple times that I just wanted the car, I have awesome insurance and if anything happened I would be happy to pay for the repairs. . When I went to check my credit card bill I noticed that I was charged much higher than what I reserved the car for through Expedia. Which is exactly the airport concession fee companies at the airport facility have to pay to the airport.
The lines were long and customer service was extremely slow. I agreed to none of the upcharges. For example, there are cases when tenants leave expensive glasses or a smartphone in a rental car. Just one downside was getting to their workplace. This is very convenient and allows you not to worry about renting a car. Despite the normal wear on the vehicle, it was smoked in and had obvious burns in the seat and ceiling. Some rental companies allow you to reduce the deposit by paying some part of the cost of insurance Complete cover package.
Not until later that I notices that tires were so wear out that it was not safe to drive! If this is your case, you can buy excess insurance right on our website. I've rented dozens of times all over the country, Europe and India though these come with drivers. You can also make a photo of it. Services provided by Coupe Car Rentals. In addition, our insurance covers the above-mentioned damage to the roof, the bottom, and the glass of the car, as well as the loss of some personal belongings. The agent nodded, repeated my wishes, and said he understood.
You have to wait in long lines, out the door until they get to you. I stick with Budget, Avis, Dollar, Enterprise, Thrifty. No signs or anything were visible but I could easily have ran across the road along with the other two people who had now joined me instead of waiting forever for the shuttle. We have a rider that covers damage. I have no idea how this happened and suspect it may have been there when we took the. We decided to rent an economy automobile and ended up with an absolutely free upgrade since they were out of economy vehicles.
We try to take care of every client! I rented a car for a few days at the beginning of November. The two girls at the counter were unprofessional and not helpful at all. They asked for my credit card in order to charge just the deposit until my vehicle was returned. Moving on out to the pick up location, the female attendant was unnecessarily rude, rolling her eyes and rushing me along when we went to inspect the car for damages it already had prior to me driving it. Please read the terms and conditions of the insurance carefully before purchasing! Upon Arrival Please Call our shuttle at 702-462-2664.
Also, the double shuttle ride is not a big deal. I would rent with a major operator, such as Hertz, Avis, Dollar, Alamo, etc. You have to go to the rental car center to wait again and get their shuttle. It gave a a good rate up front anyway but the company was NuCar Rentals. I even use Hertz, even though I'm not sure what it means but I think they've spelled it correctly. This is exactly why I do not go with any other companies.
Regardless of how inexpensive the rental was, I prefer paying for excellent customer service and a good product. Only one downside was that they are located across the street from the primary car rental, therefore, I had to take a second shuttle. Options are paid upon arrival at the rental desk. Isn't this what customer service is about? It took her about twenty minutes to get the car around for me and at that time she proceeded to walk around the vehicle making a video and taking pictures of every possible angle of the car. This experience ruined our vacation but the company could care less. First they wanted me to buy extra insurance when I explained to her that I have commercial insurance she said I don't know what that is. That was why it disappeared from the website for a few days etc.
Although I hope Nu goes out of business, it won't. While I waited I listened to person after person get told why they had to pay more than the rental agreement they walked in with said they would pay. Figuring out the needs of the customer and making it right? Fast service on pick-up and also drop off. There have been several times when I thought something had happened and was worried they would make a claim. Looked like someone has put their hand on the hood and pressed down or something. Please add the correct website address. Loss of use is the claim companies make because they missed out on because this one was in the shop.