The links on this page will open a new browser window and may: i Allow you to access other websites. If yes, simply follow the instructions to activate your security device in the migration letter. Please contact us on +44 1534 616 171 to discuss the options further. You can do this by selecting 'Services' in the online banking left-hand menu, once you have logged on. The Secure Key will generate a security code which we will validate at log on. You have around 60 days from receipt of the Secure Key to upgrade and can do this at any convenient time within that period.
Step 6 Look after your paper statements Fraudsters use personal information from different sources to steal people's identities. Where possible, old or broken Secure Keys should be disposed of in an environmentally friendly manner. We have simple and secure ways to get you up and running again. This is the reason the new Security Device has been designed to be light and portable. Where will I find this information? Fraudsters use many methods such as searching in dustbins to obtain these documents.
Your Secure Key upgrade pack will usually be sent to your normal mailing address, around five to six weeks after our original letter telling you about the changes. Step 10 Protect your mobile phone Your mobile phone may contain personal information. Important Information about Activating a Security Device Do you currently use one username to access one business? They set them up to con people into giving away passwords and bank details. Man in the middle Where a fraudster intrudes into an existing connection to intercept the exchanged data and injects false information. You will then be prompted to enter the reset code again. In the interim you can continue to log on using your password and get access to online banking with low risk transactions, or call us at for conducting any high risk transactions. This setting is usually found in your browsers privacy or security settings.
Once activated, your Secure Key is uniquely linked to you. Yes, you can change any of your log on security details, but not your Username. You then have 60 days to activate your Secure Key, during which time you can continue to log on as normal. Do you own more than one business or have secondary user privileges for a number of different businesses? Yes, we may request that you send back the damaged, broken or faulty Security Device. It is essential that you enter your security code before confirming an electronic transfer via online banking.
Please ensure that your mailing address in our records is up-to-date. If any information forms part of your security details, you should therefore make sure that you do not disclose it to anyone else — see terms and conditions that apply to your account s for more detail. You will need to contact us either by Telephone or secure email to have a new Secure Key sent to you by post. The Security Device helps protect you if someone obtains your log on details through deception e. The 6-digit code is generated by your Secure Key and guarantees the safest online banking experience. It tells you that you are using the bank's genuine website and not a fake website made by criminals. Please make sure you protect it well.
In this situation, you will receive a separate Security device for each unique username. For ease of use, we recommend that you link all of your businesses to one username and so activate one Security Device, as described in the migration letter. The Secure Key is locked and will need to be reset. In the face of increasingly sophisticated online threats, it gives valuable added protection. This message will remain on the screen of the Secure Key until the lock out has expired, then the key will automatically power off. Avoid clicking on links in emails.
For example, '12345' would be entered as '00012345'. Instead you'll be asked to enter a 6-digit code from your Secure Key. Your use of this website is subject to the terms and conditions governing it. Step 7 Understand how criminals use the internet Criminals are in it for the money. You can then log on using the new details. For security, once you tell us you have lost your Secure Key, we will immediately de-activate it from your accounts to prevent fraudulent access.
No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any information on this Site or by any hyperlinks to or from any third party websites or pages. A warning will be displayed on the screen indicating the number of incorrect entries for each successive attempt failed. Using a Secure Key as well as a username and password when you log on greatly improves the security of your accounts and reduces the risk of your details being used fraudulently. If so, we will only be sending you one Security Device to access your business. This is to allow us to diagnose faults. A reset code needs to be generated to unlock the Security Device.
Step 9 Learn to spot fake emails and fake websites Criminals use fake emails and fake websites. This means that even if a third party manages to obtain your log on details, perhaps through malicious key logging software, they still will not be able to access your accounts or information without the Secure Key. The Secure Key is a two-factor authentication device that will help protect you from online banking fraud. Your activation code Primary users: your activation code will be sent to you by email or by post if we were unable to send an email. As part of our commitment to online banking security, we will issue your first new Security Device to you free of charge. The Secure Key is an electronic device used to generate a special, one time 6-digit security code.